Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give  24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. Your appointment is reserved for you and your therapist anticipates your arrival. 

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

 

In the unforeseeable event you are sick, pleases contact the office as soon as possible to reschedule your appointment. Voicemail is available should you need to call outside office hours. If in the 24 hours preceding your appointment you exhibit symptoms of communicable disease, such as fever, runny nose, cough, vomiting, general malaise, skin rash or chill or you believe yourself to have a "cold" or "flu," massage will not make your symptoms better. If you have question as to if you should receive your massage, contact the office and we are happy to help you make a decision.

 

We look forward to serving you!